Straight AnswersFrom the Counter

Questions?
Fire away.

The stuff people actually ask at the counter — answered the same way we'd answer in person. Don't see yours? Call either location; a real person picks up.

Q

Do you install roofs?

No — and that's on purpose. We're a supply yard. We sell the materials and, if you need a roofer, we refer you to licensed contractors we've supplied and watched for decades — free. You hire them directly. We refer only the best.

Q

Can homeowners buy here, or is it contractors only?

Both, and we mean it. Roughly two-thirds of our business is homeowners. Walk in, ask questions, get a Roofing 101 at the counter — nobody needs a license to buy here.

Q

What are your hours and locations?

Long Beach: 2220 East South Street — Mon–Fri 6:00am–4:30pm, Sat 7am–12pm, (800) 540-7626. Laguna Niguel: 28032 Forbes Road — Mon–Fri 6:30am–4:30pm, Sat 8am–12pm, (800) 580-7626.

Q

Do you deliver?

Yes. With four acres of stock on hand, most orders are on your job site typically within a day. Call the counter before noon if you need it fast.

Q

Can you match my existing roof tile?

Usually, yes — it's one of our specialties. We stock hard-to-find and discontinued tiles, and customers regularly find matches for 10-, 20-, even 30-year-old roofs. Bring a sample tile or a clear photo to either counter.

Q

What is the Roof Designer?

A free tool on this website: upload a photo of your house, pick a real manufacturer style and color (GAF, Eagle, US Tile, DaVinci and more), and our AI renders your new roof in about a minute. Colors on screen are close, not contract-exact — confirm with a physical sample at either yard.

Q

What's your return policy?

Unopened stock items in resalable condition can generally be returned — special orders and some returns may carry a restocking fee, which is standard in the supply business. Ask at the counter before you order extra and we'll help you size the job right the first time.

Q

Which brands do you carry?

Asphalt: GAF, Owens Corning, CertainTeed, Malarkey. Tile: Eagle Roofing, US Tile by Westlake Royal, MCA, Redland, Ludowici, Gladding McBean. Synthetic: DaVinci, Inspire, CeDur. Metal: Custom-Bilt, ASC, Decra. Plus natural slate, masonry, stone, brick, pavers, blocks and built-in BBQs.

Q

I'm in a fire-hazard zone. What should I put on my roof?

Class-A rated systems — asphalt, tile, metal, and treated fire-retardant wood all have compliant options, and we know the local codes for high fire-hazard severity zones. Tell the counter your city and we'll point you at materials that pass inspection.

Q

How does the free roofer referral work?

Tell us about your project — the form on this site or a phone call. We hand-pick a licensed contractor we'd put on our own homes, usually the same day. They quote you directly; materials ship from our yard. No spam lists, no pressure.

Still wondering?
The counter knows.

Long Beach (800) 540-7626 · Laguna Niguel (800) 580-7626 — weekdays from 6 AM.